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Is there a return policy?
Is there a return policy?
Yes. We offer a 14-day return window from the date your order is delivered, subject to our return policy.
If your Noctavia Coat arrives damaged or there is an issue with your order, please contact us within 24 hours of delivery and include clear photos of the product and packaging.
For any questions, contact us at midnightcoat.co@gmail.com and our team will be happy to help.
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Fully Warm. Fully Gothic. Fully You.
Stay cozy all winter in a full-length puffer with dark, detailed embroidery that turns every cold day into a statement.
QUESTIONS?
We Got Answers!
What if I have a question about my order?
What if I have a question about my order?
We’re always happy to help! Simply email us at midnightcoat.co@gmail.com, and our team will assist you with any questions about your order.
How long does shipping take?
How long does shipping take?
Your order is packed and shipped within 1–2 business days. Delivery usually takes an additional 4–5 business days, depending on your location. You’ll receive tracking information by email as soon as your order ships.
What is the coat made from?
What is the coat made from?
Each Noctavia Coat is made with a warm, padded puffer build and detailed embroidery, designed to keep you cozy through the coldest days while still looking elegant.
How can I tell if my order was placed successfully?
How can I tell if my order was placed successfully?
After completing checkout, you should receive an order confirmation at the email address you provided. If you don’t see it, check your spam or junk folder. If it’s still missing, contact our team for assistance.
14-Day Protection Guarantee
Every Noctavia Coat order is covered by our 14-day protection policy after delivery. If your coat arrives damaged, please send us clear photos within 24 hours of receiving it.